Privacy Policy

At Big Lucky we take your privacy seriously. This page explains what information we collect when you use our services, how we use and protect that information, and the choices available to you. We aim to be clear about data handling so you can manage your account and privacy with confidence.

Types of data we collect

Personal data

When you register or verify an account we collect personal data such as your name, date of birth, address, email, phone number, identity documents and payment details. We also store account credentials and communication preferences to manage your account and contact you about service matters.

Technical data

We collect device and connection information including IP address, browser type, device identifiers, operating system, and approximate location. This data helps us deliver the service, prevent fraud and troubleshoot technical issues.

Transactional and activity data

We record deposits, withdrawals, transaction histories, game activity, session times and other usage details needed to operate your account, process payments and monitor compliance with our terms.

How we use your information

We use data to create and maintain your account, process payments, verify identity, provide customer support and detect suspicious activity. We also use aggregated and anonymized data for analytics, service improvements and reporting. Where you consent, we may send promotional messages and personalised offers, which you can opt out of at any time.

Data protection practices

We protect your information using industry-standard technical and organisational measures such as encryption in transit, access controls, secure storage and regular security reviews. Access to personal data is restricted to authorised personnel and third-party providers who need it to deliver services. We also maintain backups and procedures to respond to security incidents.

Cookies and tracking technologies

We use cookies and similar technologies to enable essential site functions, remember preferences and analyse site performance. Third-party analytics and advertising partners may also place cookies. You can manage cookie settings through your browser or device, and opt out of targeted advertising via the relevant vendor tools.

User rights

You have the right to access the personal data we hold about you, request corrections, withdraw consent where applicable, and request deletion subject to legal or operational requirements. You may also object to or request restrictions on certain processing activities.

Access, correction and deletion

To exercise your rights contact our support team. We may ask for proof of identity before making changes to protect your account. Some data may be retained as required for record-keeping, fraud prevention or to meet legal obligations.

Information sharing and third parties

We share personal data with service providers who perform functions on our behalf, such as payment processors, identity verification services, game suppliers, analytics providers and fraud prevention partners. These parties are contractually bound to protect your data. We may also disclose information in response to legal requests or to protect rights, property or safety.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. We will post the revised policy on this page and notify registered users where appropriate. Continued use of our services after updates constitutes acceptance of the revised terms.

If you have questions or wish to make a request, contact [email protected]. For clarity when interacting with BigLucky services, please include your account details in correspondence so we can respond efficiently.