Big Lucky Casino Responsible Gambling

At Big Lucky we take responsible gambling seriously. We want every player to enjoy online play in a safe, controlled way, so we provide clear tools and information to help you manage your activity. If you ever feel play is getting out of hand, we encourage you to use the controls below or contact our support team for assistance.

Our player protection principles

We aim to reduce harm by promoting safer play, preventing access by minors, and responding quickly to requests for help. We respect player privacy while applying checks intended to keep accounts secure. Our approach is practical and player-focused: timely tools, straightforward limits, and clear instructions on how to pause or close an account.

Activity-control tools

Players can manage their account activity using the controls available in account settings or by contacting support. These tools include deposit limits, loss limits, session timers, temporary time-outs, and full self-exclusion. We’ll assist with setting or changing limits and respect requests for account closure or restriction.

Deposit limits

Set daily, weekly or monthly deposit limits to keep spending predictable. Limits can be increased or decreased, but increases may be subject to a cooling-off period. We recommend choosing limits that match your entertainment budget and reviewing them regularly.

Loss limits and time limits

Loss limits let you cap net losses over a set period. Time limits and session reminders help you control how long you play at a time. Use short breaks and automatic session alerts to avoid extended play sessions and maintain better control.

Self-exclusion and account breaks

If you need a longer break, you can request a temporary account suspension or full self-exclusion. Self-exclusion prevents access to your account for the agreed period and requires contacting support to reinstate. We will follow the exclusion request and provide information on next steps.

Recognizing signs of problematic behaviour

Warning signs include chasing losses, hiding gambling activity, neglecting responsibilities, or overdrawing accounts. If you notice these changes in your own behaviour or a friend’s, consider using limits, taking a break, or seeking advice from a professional service.

Practical tips to maintain control

Set firm budgets and stick to them. Use deposit and loss limits. Schedule regular breaks and avoid long sessions. Treat gambling as entertainment, not a way to make money. Share concerns with a trusted person and keep records of your activity if you’re monitoring progress.

Professional help and support organisations

If you need extra support, contact your provincial or territorial problem gambling helpline, Gamblers Anonymous, or a qualified health professional. These services can offer confidential advice, counselling and treatment options. If you want help setting limits or self-excluding, contact our support team and we will assist you without judgement.