Privacy and Data Policy

This Privacy Policy explains how Big Lucky collects, uses and protects the personal information you provide when using our online casino services in Canada. We respect your privacy and aim to be clear about what data we collect, why we collect it, how we keep it secure and the choices you have over your information.

Types of data we collect

We collect a range of information needed to operate your account, process payments and meet our regulatory and anti‑money laundering obligations.

Personal data

This includes name, date of birth, email address, telephone number, postal address and government ID when required for verification. We also collect account credentials such as your username and encrypted password.

Technical data

We collect device and connection information such as IP address, browser type, operating system, device identifiers and general location data. We use this data to deliver the site, prevent fraud and improve performance.

Transactional and activity data

We record deposits, withdrawals, game play history, bonuses used, bets placed and related payment details. We also log session activity and error reports to support account protection and customer service.

How we use your information

We use personal and technical data to create and manage your account, process transactions, verify identity, maintain compliance with legal obligations and provide customer support. Transactional and activity data are used to administer play history, manage responsible gambling tools and resolve disputes. Where required, we may use aggregated or anonymized data for analysis and service improvements.

Data protection practices

We use industry-standard security measures to protect information in transit and at rest, including encryption and access controls. Access to personal data is restricted to staff and contracted providers who need it to perform their roles. We also monitor systems for unusual activity and maintain procedures for responding to security incidents.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, authenticate sessions, measure site performance and personalise content. Some cookies are essential for account functionality; others are optional and used for analytics or marketing. You can manage cookie preferences through your browser or the site’s cookie settings.

User rights

If you are a Canadian user, you have rights over your personal information, including the right to access, correct or request deletion of data where applicable. You may also object to certain uses or request restrictions on processing. Responses are provided in line with applicable privacy rules.

Access, correction and deletion

To access, correct or delete personal information, contact our support team from your account or send a request to [email protected]. We may require verification to fulfil requests. Some information may be retained as required to meet legal or regulatory obligations.

Information sharing and third parties

We share information with payment processors, identity verification and fraud prevention services, game providers, and professional advisers where necessary to provide our service. We require third parties to maintain appropriate security and to use data only for agreed purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.