Responsible Gambling Policy
At Big Lucky we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools and guidance to help players manage time, spending and activity. This page explains our approach to player protection, the controls available in your account and where to get extra support in Canada if you need it.
Player protection principles
We focus on safe, controlled play. That means offering practical tools, monitoring for signs of harm and making customer support available when players ask for help. We respect privacy and follow standard procedures before making account changes that affect a player’s access.
Activity-control tools
Account settings
From your profile you can set limits and change them at any time within policy rules. These controls are simple to use and take effect immediately or after a short cooling-off period depending on the option selected.
Customer support
If you prefer, contact support for help applying limits, requesting a break or arranging a self-exclusion. Our team can explain options and confirm any temporary or permanent actions.
Deposit and loss limits
Players can set daily, weekly and monthly deposit limits to control spending. Typical choices include small, medium or custom amounts tailored to your budget. We also offer loss-tracking tools so you can see net losses over selectable periods and adjust limits accordingly.
Time limits and breaks
Set session or daily time limits to reduce playing time. You can also take short account breaks for a fixed period or request longer pauses. Breaks prevent access for the chosen interval and are useful when you want guaranteed separation from play.
Self-exclusion
Self-exclusion is available for players who need a longer-term break. Choosing self-exclusion suspends your account for the period you select and blocks access. During exclusion we will not send promotional messages and will explain steps to restore access once the period ends and any verification requirements are met.
Recognizing problem behaviour
Signs that gambling may be becoming a problem include chasing losses, borrowing money to play, missing work or other commitments, hiding activity from family or feeling unable to stop. If you notice these signs in yourself or someone you care about, consider using our limits or seeking external help.
Tips for staying in control
- Set realistic deposit and time limits and stick to them
- Use session reminders and automatic log-outs
- Only gamble with money you can afford to lose
- Keep gambling as a form of entertainment, not income
Professional help and support organisations
If you need additional support, contact provincial problem gambling helplines, Gamblers Anonymous or international services such as Gambling Therapy. For Ontario players, ConnexOntario provides local resources. If you need help applying limits or self-exclusion, contact our support team and we will assist.
At BigLucky we encourage controlled play and are here to support you. If you have questions about our tools, visit your account settings or contact support for guidance.