Response Time
Our support team is available to help with account-related questions, verification and withdrawals, technical concerns, or general feedback. Contact us by live chat, phone or email for fast, practical assistance. For account or payment queries please have your ID and recent transaction details ready to speed up verification. If you prefer, use the secure contact form in your account to attach documents and speed resolution.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat and email support for account, verification and technical help |
| General enquiries | [email protected] - billing, terms and general questions |
| Affiliate enquiries | [email protected] - partner team and program info |
| Payments | [email protected] - deposits, withdrawals and transaction queries |
| Phone | +1 416 582 3941 |
| Working hours | Mon-Fri, 09:00-18:00 ET (local time) |
Contact by email
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please include a clear subject line, your account username, and up-to-date contact details to help us respond promptly. Attaching any relevant files speeds processing. For faster service, check that the email address on file is current before sending.
Submit your enquiry
Response Time
Our support team aims to reply to most inquiries within one business day. For simple account and payment questions you’ll typically get a response quickly; more complex cases like KYC, security checks or detailed investigations may take longer depending on their nature. We’ll keep you updated while your request is being reviewed.
Feedback
We'd love to hear your feedback, suggestions or ideas to improve Big Lucky. Tell us what works, what could be better, or any feature you'd like to see. Every message is read carefully by our team and helps us improve the site, bonuses and overall experience for Canadian players. Share your thoughts with the BigLucky team anytime; we appreciate your input.